5.11 Tactical warrants all products sold by 5.11 Tactical to be free of defects in material or workmanship.
All products returned to 5.11 Tactical for warranty inspection must receive prior return authorization, which can be given over the phone. Ship products freight prepaid and insured. 5.11 Tactical assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.
Excluded from coverage under this warranty are the following:
- Customer induced damage caused by improper laundering or misuse of the product.
- Typical damage resulting from extended wear and tear.
- Damage as the result of a customer requested alteration or embellishment.
- Damage resulting from a customer modification to the product.
- Damage resulting from exposure to a caustic substance.
Tips--
STEP ONE
Evaluate the validity of the claim.
* Was the product purchased in the last 12 months?
* Does the damage appear to be attributable to defective materials or workmanship?
* Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?
STEP TWO
Bring the product to the store where it was purchased OR Call for a Return Authorization (RA) Number.
* Consumers call 1-866-451-1726.
* Tell us WHAT you are sending back-describe the product.
* Tell us WHY you are sending it back-describe the problem.
* Record the RA# and details for future reference.
STEP THREE
Pack and ship the product immediately!
* Include a copy of the original proof of purchase (receipt).
* Include a brief description of the problem and the RA#.
* Mark the defect clearly with a piece of masking tape.
* Print the RA# clearly on the outside of the box.
Ship the claim to:
5.11 Tactical
Attention: Warranty RA#______________
4300 Spyres Way
Modesto, CA 95356
Customers are responsible for shipping charges to 5.11 Tactical. Overnight and 2-Day shipments to 5.11 Tactical will be returned using Ground Shipping. Shipments returning to a PO Box will use US Mail.
